Awards recognise airports with the best passenger service
Incheon International Airport won best airport for the Asia-Pacific region and best airport by size. Source: Getty Images
BALLOTS have been cast and the results are in. After surveying more than 550,000 passengers, the Airports Council International (ACI) has announced the winners of the 2014 Airport Service Quality (ASQ) Awards.
Reported in FlyerTalk, the trade group’s annual awards recognise the best of the best in airport passenger service, measuring 34 key service indicators.
“Airports are more than simply points of departure and arrival,” said Angela Gittens, director general of ACI World. “They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success.”
Gittens noted there were many repeat airports on the list of winners, as well as many “new faces” that suggest promising changes.
Incheon International Airport in South Korea won for the Asia-Pacific region. Source: Supplied
First-place winners by category are as follows:
Best Airport by Region
Africa — Sir Seewoosagur Ramgoolam International Airport (MRU)
Asia-Pacific — Incheon International Airport (ICN)
Europe — Keflavík International Airport (KEF)
Latin America-Caribbean — José Joaquín de Olmedo International Airport (GYE)
Middle East — Queen Alia International Airport (AMM)
North America — Indianapolis International Airport (IND)
Keflavík International Airport was voted the best airport in the European region. Picture: Super Jet International. Source:Flickr
Best Airport by Size (Passengers per Year)
2 to 5 Million — José Joaquín de Olmedo International Airport (GYE)
5 to 15 Million — Haikou Meilan International Airport (HAK)
15 to 25 Million — Gimpo International Airport (GMP)
25 to 40 Million — Indira Gandhi International Airport (DEL)
Over 40 Million — Incheon International Airport (ICN)
Indira Gandhi International Airport made the cut for the best airport by size. AFP PHOTO/RAVEENDRAN Source: AFP
Best Small Airport (Fewer Than 2 Million Passengers) by Region
Africa — Upington Airport (UTN)
Asia-Pacific — Langkawi International Airport (LGK)
Europe — Murcia-San Javier Airport (MJV)
Latin America-Caribbean — Bachigualato Federal International Airport (CUL)
North America — Victoria International Airport (YYJ)
Victoria International Airport was the best small airport in North America. Picture: Andy M. Smith. Source: Flickr
Best Improvement by Region
Africa — Sir Seewoosagur Ramgoolam International Airport (MRU)
Asia-Pacific — Netaji Subhas Chandra Bose International Airport (CCU)
Europe — Pulkovo International Airport (LED)
Latin America-Caribbean — Las Américas International Airport (SDQ)
North America — San Antonio International Airport (SAT)
A new passenger terminal building of Pulkovo International Airport made it best airport by improvement for the Europe region. Source: Getty Images
SOURCE:::: news.com.au
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